demi FAQ
Users of our demi platform ask questions across several areas: how to set up and secure an account, how deposits and withdrawals work, what games and markets we offer, and how our support team can help. This page answers the most common questions we receive, organised by topic so you can find what you need quickly.
The FAQ covers account basics, payment methods, game and market coverage, and account security. If your question is not answered here, our support team is available via live chat, email, and in-app messaging during business hours. For detailed information about our terms of service, jurisdiction policy, or data handling, please see our Terms of UseLegal Noticeand Privacy Policy
We recommend reading the relevant section below before contacting support. If you have a technical issue, account recovery question, or payment concern, having the details ready—such as your username, the transaction ID, or the error message you received—helps our team respond faster.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports coverage
- Security and account careaccount protection, data handling, and jurisdiction responsibility
On the login page, click the "Forgot password?" link. Enter your username or email address. We will send a password reset link to your registered email. Click the link, create a new password, and sign in. If you do not receive the email within a few minutes, check your spam folder or contact our support team. We can verify your identity via your mobile number or registered email and help you regain access to your account.
Our support team responds to live chat and in-app messages during business hours, typically within one to two hours. Email inquiries are answered within one business day. Response times may be longer during peak periods or holidays such as Idul Fitri or Nyepi. For urgent account or payment issues, live chat is the fastest way to reach us. We maintain English-language support to help users across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang.
We collect personal information—such as your name, email, mobile number, and identity documents—to verify your account, process payments, and comply with anti-money-laundering regulations. Your data is encrypted and stored securely. We do not sell your data to third parties. In some cases, we may be required by law to share information with government or regulatory authorities. For full details, see our Privacy Policy
Payments and transactions
Yes. We support direct bank transfers via online payment, e-wallet, mobile banking, and local payment. We also support mobile wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Choose your preferred method during deposit. Bank transfers typically settle within one to three business days; mobile wallet deposits settle faster, often within minutes. Withdrawals follow the same timelines depending on the payment method you choose. All nine payment methods are available for both deposits and withdrawals.
demi does not charge fees on deposits or withdrawals. However, your bank or payment provider may charge a fee for the transfer itself. These fees are set by your bank or wallet provider, not by demi. We recommend checking with your bank or payment provider about any applicable charges before you deposit or withdraw. All amounts you deposit are credited in full to your demi account balance.
We periodically offer welcome bonuses to new account holders. The specific offer varies and is subject to terms and conditions. We do not advertise fixed bonus amounts or percentages. For current welcome offer details, check the promotions page or contact our support team. Any welcome offer is subject to account verification, minimum deposit requirements, and playthrough conditions. Full terms apply to all promotional offers.
Game rules and markets
Our demi sportsbook covers major football leagues and tournaments: Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also offer markets on esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Market availability may vary by region and time. Check the sportsbook or games section for current offerings.
We periodically offer welcome bonuses to new account holders. The specific offer varies and is subject to terms and conditions. We do not advertise fixed bonus amounts or percentages. For current welcome offer details, check the promotions page or contact our support team. Any welcome offer is subject to account verification, minimum deposit requirements, and playthrough conditions. Full terms apply to all promotional offers.
Security and account care
No. Each person may hold only one active account on demi. If we detect that you are operating multiple accounts, we may suspend all of them and forfeit any balances. This policy protects the integrity of our tournaments and markets. If you have lost access to an existing account, contact our support team to recover it rather than opening a new one. We can help you reset your password or regain access via email or mobile verification.
We collect personal information—such as your name, email, mobile number, and identity documents—to verify your account, process payments, and comply with anti-money-laundering regulations. Your data is encrypted and stored securely. We do not sell your data to third parties. In some cases, we may be required by law to share information with government or regulatory authorities. For full details, see our Privacy Policy