demiTerms of Use
When you access demi, you agree to the terms set out here. We operate our platform under a clear set of rules that govern account creation, deposits and withdrawals, gameplay, dispute resolution, and your rights as a member. These terms apply to all users of our demi platform, regardless of location or device.
Our terms are designed to be transparent and fair. We explain what we require from you, what you can expect from us, and how we handle disputes or account issues. We do not use hidden clauses or surprise restrictions. If any part of these terms is unclear, our support team can explain it in plain language.
This page covers the core terms that govern your use of demi. For specific information about data handling, see our Privacy Policy. For account recovery, payment disputes, or other support matters, contact our English-language support team.
Account Opening and Membership on demi
To open an account on demi, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, date of birth, email address, and a valid payment method. We do not accept accounts opened under false names or with fabricated information.
When you create a demi account, you agree to keep your login credentials confidential and to notify us immediately if you suspect unauthorized access. You are responsible for all activity on your account. If someone else accesses your account without permission, contact our support team right away—we can help you secure it and investigate any unauthorized transactions.
We reserve the right to suspend or close any account that violates our terms, engages in fraud, or uses the platform in ways that breach local law. If we close your account, we will explain why and process any outstanding balance according to our policy.
Deposits, Withdrawals, and Our demi Payment Policy
We accept deposits through nine payment methods: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and direct bank transfers via local payment, online payment, e-wallet, mobile banking. Deposits are processed through secure payment gateways. We do not store your payment card details on our servers—payment processing is handled by our trusted partners.
Deposits must come from an account in your name. If you deposit from an account held by someone else, we may place a hold on your account pending verification. This protects both you and our platform from fraud.
Withdrawals are processed to the same payment method you used to deposit, unless you request an alternate method. Withdrawal processing times depend on your payment provider: bank transfers typically take one to three business days; mobile wallets often settle faster. We do not control these timeframes—they are set by your bank or wallet provider.
We process withdrawals promptly and transparently. Delays are due to payment provider processing windows, not demi delays.
We do not charge withdrawal fees. However, your payment provider may charge fees for certain withdrawal methods—check with your bank or wallet provider for their fee schedule.
Gameplay, Bonuses, and Tournament Rules on demi
Our demi platform offers slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, MotoGP), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Each game or market has its own rules, which we publish in-platform.
When we offer promotional bonuses or tournament prizes, we publish the terms for each promotion clearly. Bonuses may have wagering requirements, time limits, or game restrictions. We do not advertise fixed bonus amounts—instead, we describe promotions in generic terms such as "an attractive welcome offer" or "a seasonal tournament prize pool." Specific amounts depend on your account tier and current promotion terms.
Tournament leaderboards are calculated automatically based on gameplay data. We do not manually adjust scores or rankings. If you believe a leaderboard calculation is incorrect, contact our support team with your account ID and the specific tournament name—we can review the data and correct any errors.
Dispute Resolution and Our demi Commitments
If you have a dispute with demi—such as a missing deposit, an incorrect payout, or a disagreement about tournament results—contact our support team. We investigate all disputes fairly and transparently. We ask for your account ID, the date of the transaction, and a clear description of the issue. Most disputes are resolved within 24 to 48 business hours.
If we cannot resolve a dispute through support, we offer a formal dispute process. You may submit a written complaint to our compliance team, and we will conduct a full review of your account history and the transaction in question. We will provide a written response explaining our findings and any action we take.
Jurisdiction and Service Availability
Our demi services are available only in jurisdictions where local law permits online gaming and sportsbook operations. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of demi comply with their own jurisdiction's law.
If you access demi from a jurisdiction where our services are not permitted, we may suspend or close your account without notice. Any funds in your account will be returned to your original payment method.
Members in Jakarta, Surabaya, Bandung, Medan, and Semarang access demi under the same terms. Regional differences in local law do not change our core policies, though we may adjust specific offerings based on regional regulations.
Liability and Risk Acknowledgment
When you use demi, you acknowledge that gaming and wagering carry financial risk. We do not guarantee any outcome or return. Your account balance may increase or decrease based on your gameplay and the results of games or markets you participate in.
We maintain security measures to protect your account and payment information. However, no online system is completely risk-free. We are not liable for losses resulting from unauthorized access to your account if you have failed to keep your login credentials confidential.
We are not liable for service interruptions caused by factors outside our control, such as payment provider outages, internet connectivity issues, or natural disasters. We will make reasonable efforts to restore service quickly, but we cannot guarantee uninterrupted access.
Changes to Our demi Terms
We may update these terms from time to time. When we make material changes, we will notify you via email and display a notice on our platform. Your continued use of demi after the notice period constitutes acceptance of the updated terms.
Minor updates—such as clarifications or corrections—may be made without advance notice. We encourage you to review these terms periodically to stay informed of any changes.
If you do not agree with updated terms, you may close your account. We will process any outstanding balance according to our withdrawal policy.
Data Protection and Privacy on demi
We collect personal information to operate demi, process payments, verify your identity, and comply with anti-money-laundering regulations. We store your data securely and do not share it with third parties except as required by law or to process your transactions.
For detailed information about how we handle your data, see our Privacy PolicyYou have the right to request access to your personal data, correct inaccuracies, or request deletion in accordance with applicable data protection law.
Contact and Support
If you have questions about these terms or need clarification on any policy, contact our support team. We offer English-language assistance via live chat, email, and in-app messaging during business hours. Our team can explain any term in plain language and help resolve account or payment issues.
These terms, together with our Privacy Policy and Legal Noticeform the complete agreement between you and demi. If any part of these terms is found to be unenforceable, the remaining terms continue in effect. Your use of demi constitutes acceptance of these terms in full.
↑